1. 1Where is the company's headquarters located?
Our headquarters is located at Hong Kong. Meanwhile, we have branches in many important global trade hubs. This enables us to efficiently coordinate global business and respond to customer needs in a timely manner, providing you with local support and global services.
1.2 Which regions does the company's business cover?
Our business spans the globe. We have established long - term and stable cooperative relationships with suppliers and customers in many countries and regions in North America, Europe, Asia, Africa, and South America. Whether you want to explore emerging markets or consolidate your business in mature markets, we can provide strong support.
2. Service - related
2.1 What trade agency services can you provide?
We offer comprehensive trade agency services, covering both import and export agency. In terms of import agency, we provide one - stop solutions, from sourcing high - quality overseas suppliers and assisting in procurement negotiations to handling import customs declaration and inspection formalities, and arranging transportation and warehousing. Our export agency services include market research and target customer positioning, product promotion, export document preparation and formalities processing, as well as international logistics coordination, helping your products smoothly enter the international market.
2.2 How do you ensure the efficiency of supply chain management services?
We have a professional supply chain management team. Through advanced logistics planning software, we customize the optimal logistics plan according to the characteristics of your goods, delivery time limit, and cost budget. During transportation, we use a real - time tracking system to keep you informed of the cargo's dynamics at any time. In the warehousing link, we adopt scientific inventory management methods, such as the ABC classification method and the economic order quantity model, to ensure that inventory not only meets demand but also avoids overstocking, maximizing the efficiency of the supply chain.
2.3 What specific contents are included in the trade consultation service?
Trade consultation services include market research and analysis, providing you with an in - depth analysis of industry trends, market size, competition, and consumer demand in the target market; trade policy interpretation and compliance services, helping you understand and comply with trade policies and regulations of various countries to avoid trade risks; trade contract and risk management, safeguarding your trade activities from contract drafting, review to risk assessment and response.
2.4 Can you help with complex international trade documents?
Certainly. We are familiar with various international trade documents, such as commercial invoices, bills of lading, certificates of origin, customs declarations, etc. Our team members have professional knowledge and can accurately and efficiently prepare and process these documents for you, ensuring that the documents comply with international trade practices and the customs requirements of various countries, and avoiding delays or losses caused by document problems.
3. Cooperation Process
3.1 What is the cooperation process with your company?
First, you communicate your business needs with us. Our professional team will conduct a detailed assessment for you and formulate a preliminary plan. The two parties negotiate the details of the plan. After reaching an agreement, a cooperation agreement will be signed. Subsequently, we will carry out work according to the agreement, such as sourcing suppliers and arranging logistics. Throughout the process, we will maintain close communication with you and provide timely feedback on progress to ensure the smooth progress of the project. After the project is completed, we will also conduct a customer satisfaction survey to collect your opinions for continuous service improvement.
3.2 How long does it usually take from the start of cooperation to the completion of the transaction?
The transaction cycle varies depending on the specific business type, the countries and regions involved, and the product characteristics. For simple import or export businesses, if all procedures go smoothly, it may be completed within a few weeks. For complex projects, such as the procurement of large - scale equipment or trade that requires the handling of special permits, it may take several months. We will estimate a reasonable time frame for you after understanding the details of your project and will make every effort to speed up the progress during the cooperation.
3.3 If I have special business requirements, can you customize solutions?
We focus on providing customized services for customers. No matter how special your business requirements are, such as having special standards for product quality, hoping to adopt a specific transportation method, or having unique trade terms requirements, our experienced team will conduct in - depth research and customize a practical solution for you based on industry best practices to meet your personalized needs.
4. Fees and Payments
4.1 How are your service fees calculated?
Service fees are determined according to different business types and service contents. Trade agency services are usually charged as a certain percentage of the transaction amount. Supply chain management services may be charged based on factors such as the complexity of the logistics plan, transportation distance, and warehousing duration. Trade consultation services are priced according to the scale of the project and the depth of professional knowledge required. We will provide you with a detailed and transparent fee list and quotation description after communicating your needs.
4.2 What payment methods are acceptable?
We accept a variety of internationally - recognized payment methods, including telegraphic transfer (T/T), letter of credit (L/C), and credit card payments (such as Visa, MasterCard). You can choose the appropriate payment method according to your business needs and convenience. After confirming the cooperation, we will clearly inform you of the specific payment account information and payment process.
4.3 Are there specific time nodes for fee payment?
Generally, for trade agency and supply chain management services, a certain proportion of advance payment may be required after signing the contract to initiate the project. After the service is completed or the goods are delivered, the remaining payment will be made. The payment time for trade consultation service fees can be determined through negotiation according to the project stage, such as paying a part at the start of the project and corresponding amounts when stage reports are completed. The specific time nodes will be clearly specified in the contract to protect the rights and interests of both parties.
5. After - sales Service
5.1 What should I do if I encounter product quality problems after the transaction is completed?
If there are product quality problems, you can contact us immediately. We will immediately initiate the after - sales service process and assist you in communicating and coordinating with the supplier. According to the contract agreement, we will do our best to strive for a reasonable solution for you, such as returning or exchanging goods, replenishing goods, and negotiating compensation. We will follow up throughout the process to ensure that the problem is properly resolved and protect your interests.
5.2 Do you provide training and guidance services after the trade?
Yes, we provide training and guidance services after the trade. If you need help in international trade operation processes, understanding of new policies and regulations, etc., our professional team can organize online or offline training courses for you to share industry experience and the latest knowledge. In addition, if you have any questions during the business process, you can contact us for consultation at any time, and we will serve you wholeheartedly.