Product - Related
1. What types of pet supplies do you mainly produce?
We specialize in manufacturing a wide range of pet supplies, including pet food, feeding products, cat litter and litter boxes, pet beds and mats, toys, grooming tools, leashes, and accessories. Whether it’s for cats, dogs, or small pets like rabbits and hamsters, we can meet diverse product needs.
2. How do you ensure product quality?
We strictly control every production process. Starting from raw material procurement, all materials are sourced from carefully selected high - quality suppliers. During production, we adhere to international quality standards, such as the ISO 9001 quality management system. Before products leave the factory, they undergo multiple quality inspections, including appearance checks, functionality tests, and safety evaluations, ensuring that each item meets high - quality requirements.
3. Can you provide customized product services?
Yes, we can. We have a professional design and R & D team that can customize products according to customers’ requirements, covering aspects like product appearance design, functional features, and packaging. Whether it’s brand logos, product specifications, or special functional needs, you can communicate with our business team, and we will provide personalized solutions.
Production - Related
1. What is your production lead time?
The production lead time varies depending on the complexity, type, and quantity of the order. Generally, for regular products with the minimum order quantity, the production cycle is 15 - 30 days. For customized products, considering the design and sampling process, the production cycle is approximately 30 - 45 days. You can confirm the specific time with our sales staff before placing an order.
2. What is the production scale of your factory?
Our factory covers an area of 5000 square meters and is equipped with multiple modern production lines. We have 30 professional production and technical personnel. We can produce 50,000 pieces of various pet supplies per month, which can meet the order requirements of customers of different scales, whether it’s a small trial order or a large - scale purchase.
3. Is the production process environmentally friendly?
We attach great importance to environmental protection and actively adopt environmentally friendly materials and processes in production. For example, some products are made of recyclable materials, and production waste is professionally treated to ensure compliance with environmental standards. Our cat scratching boards, for instance, use food - grade corn starch hot - pressing technology instead of industrial glue, which is not only eco - friendly but also significantly reduces the health risks when pets chew on them.
Cooperation - Related
1. What is the minimum order quantity (MOQ)?
The MOQ varies for different products. Generally, for regular pet supplies, the MOQ is 1 pieces. For customized products, the MOQ will be determined according to specific requirements. For detailed information, please contact our sales team.
2. What is the cooperation process?
First, customers put forward their requirements, and our sales team will communicate product details and provide a quotation. After reaching a cooperation intention, we sign a contract, and the customer pays a deposit. For customized products, we will provide samples for confirmation first. Once the samples are approved, mass production begins. After production is completed, we arrange inspection, and the customer pays the balance. Finally, we arrange logistics and shipping.
3. What payment terms do you offer?
We typically accept payments via T/T (Telegraphic Transfer), and WISE. For T/T, 30% deposit is required upon order confirmation, and the remaining 70% should be paid before shipment.
4. What are the applicable international trade terms?
We usually use FOB (Free on Board), CIF (Cost, Insurance and Freight), and EXW (Ex - works) terms. The choice of trade terms can be negotiated based on the customer’s needs and the actual situation of the order.
Logistics - Related
1. How do you ship the goods? What is the shipping time?
We cooperate with many well - known international logistics companies, such as DHL, FedEx, UPS, etc. We can choose air freight, sea freight, or land transportation according to customers’ requirements. Air freight usually takes 3 - 7 working days for delivery; sea freight takes 15 - 45 days depending on the destination; and the time for land transportation depends on the specific route.
2. How are logistics costs calculated?
Logistics costs mainly depend on the weight, volume of the goods, the chosen transportation method, and the destination. We will provide customers with a detailed logistics cost quotation based on the actual order situation and assist customers in choosing a cost - effective transportation solution. We are also constantly optimizing the logistics process, reducing logistics costs by consolidating orders and selecting more economical logistics channels.
After - Sales - Related
1. What after - sales services do you provide?
If the products are damaged during transportation or there are quality issues, we will provide free replacement or return according to the actual situation. If customers have any questions or suggestions during use, they can contact us at any time through online customer service, phone, or email. We will respond within 24 hours and provide solutions.
2. What should I do if there are problems with customs clearance?
We will provide all necessary documents for customs clearance, such as commercial invoices, packing lists, and certificates of origin. If there are any issues during customs clearance, our sales team will cooperate with you and communicate with relevant parties to help resolve problems as soon as possible. However, please note that customers are responsible for any customs duties, taxes, or other charges incurred at the destination.